Service Guarantee


Freight Innovations are constantly striving for efficiency leading to the digital submission of claims. All the required information can be found on this page, any queries can be submitted to Please see the terms and conditions for more information and note that only claims submitted online will be processed.

This guarantee provides our customers with protection against goods getting damaged or lost on the rare occasions that this happens and further demonstrates our commitment to you, our valued customer. In line with our philosophy of providing a swift reliable service, claims are assessed within a targeted 7-day time frame and all claims are paid up to R10 000.00 of the cost price of the goods claimed, without any excess being applied.

Feel free to contact your Sales Representative should you require additional information on this or any of our other services.

Submit FreightGuard Claims



FreightGuard Terms & Conditions

FreightGuard Submit Claim

FreightGuard User Manual

FreightGuard Training Video


Freight Innovations air freights to all major centers in South Africa, regional and remote areas will take an additional transit day.

This is dependent on the service and destination, contact the call center for advice. Overnight road freight is an option for large items between Cape Town and Johannesburg. Ensure that the airlines will accept your shipment and that it is not hazardous.



Freight Innovations offers a comprehensive national distribution service which encompasses every facet of logistical requirements. Our highly qualified and competent staff are able to assist in the distribution process to effectively complete the supply chain from point of origin to the consumer.

Our service allows our clients to effectively run their business from a desk while Freight Innovations takes care of distribution. We can collect from any point in South Africa and deliver to any centre, providing a proof of delivery for every consignment.

Freight Innovations utilise strategic partners who are route specialists, maximising the fastest delivery at the best price.

We provide an I.T. freight management package that facilitates every accounting requirement and allows customers to check and manage statements, invoices, waybills and costs at any given time.

Freight Innovations unique and innovative business formula ensures that delivery service levels are efficiently maximised as well as cost efficacy.