Business Services
Flexible Account
Structuring
At Freight Innovations, we offer two simple account types to suit your business needs. Both options give you access to our online shipping platforms, tracking tools, and dedicated support teams for both domestic and international services.
30 Day Account
Our 30-Day Account is ideal for customers with regular or high-volume shipping requirements, whether domestic or international.
With this account, you enjoy:
- Negotiated rates tailored to your shipment volumes
- Flexible billing (daily, weekly, or monthly)
- 30 days to settle payments
- Full access to our online portals for quoting, booking, waybills, tracking, and PODs
Dedicated support from our domestic and international operations teams
Once your credit application is approved (typically within 1– 3 business days), we’ll set up your customer profile, provide a brief training session, and activate your online account access.
Prepaid Account
Our Prepaid Account is best suited for customers with lower or variable shipping volumes. You simply load funds, and each shipment is deducted from your balance giving you full control with no credit approval required.
Benefits include:
- No credit application required
- Discounted rates compared to cash clients
- Full access to our online portals for quotes, bookings, and tracking
Support from our domestic and international teams
Note: International prepaid accounts apply to express courier shipments via FedEx only.
Prepaid Account
Both account types include access to our powerful, easy-to-use online systems:
- Parcel Perfect (Domestic): Quote, book, print waybills, track deliveries, and set up automatic email/SMS notifications.
- NetCourier (International): Integrated with FedEx, giving you the benefit of our consolidated international rates and complete visibility from pickup to delivery.
Get Started Today
Whether you ship daily or occasionally, Freight Innovations has an account option designed to fit your business.
Our goal is to make your logistics simple, transparent, and efficient — so you can focus on what matters most: running your business.
Account Comparison
Feature | 30-Day Account | Prepaid Account |
|---|---|---|
Best for | Regular or high-volume shippers | Low or variable shipping volumes |
Payment Terms | Settle within 30 days of invoice | Preload credit and draw down per shipment |
Credit Application | Required | Not required |
Billing Options | Daily, weekly, or monthly | Pay-as-you-go |
Rate Benefits | Negotiated rates based on shipment volumes | Discounted rates vs cash clients |
Online Access | Full access to Parcel Perfect (Domestic) and NetCourier (International) | Full access to Parcel Perfect (Domestic) and NetCourier (International) |
Support | Dedicated domestic & international operations teams | Dedicated domestic & international operations teams |
Setup Time | 304 business days (after vetting) | Immediate (after profile setup) |
International Services | All air, road, and sea freight | Express courier only (via FedEx) |
Frequently Asked Questions
Why is proper packaging important?
During transit, all cargo is subject to natural movement within the vehicle. As the truck drives, brakes, or turns, goods may shift slightly causing boxes to rub against one another or against other freight. This movement is an unavoidable part of road transportation, even when the load is properly secured and handled with care.
If items are not packaged appropriately, this shifting can result in damage such as:
- Boxes collapsing or tearing open
- Fragile items cracking or breaking
- Surfaces becoming scratched or scuffed
For this reason, it is the sender’s responsibility to ensure that all goods are packaged securely with suitable materials, strong boxes, and adequate internal cushioning. Proper packaging helps safeguard your shipment from the normal vibrations and movements experienced during transport.
Please note that damage arising from insufficient or improper packaging is not always considered negligence on our part, as it results from the natural dynamics of transit rather than mishandling.
When booking a dedicated load, what should I consider ?
When booking a dedicated vehicle, please take the following into account:
- Access and location: Confirm that both collection and delivery sites can accommodate the vehicle size — for example, a superlink or 8-ton truck.
- Loading and offloading: Ensure labour and mechanical equipment (such as forklifts or cranes) are ready and available at both ends.
- Standing times: Standard loading and offloading time is 3 hours, depending on the vehicle configuration.
- Delays: If loading or offloading is delayed, operations may need to continue after hours.
- Cancellations: Failing to cancel a truck in time will result in a financial penalty.
Do you transport dangerous and/or hazardous goods?
No, our network does not permit the transport of dangerous or hazardous goods. However, certain items such as paint and similar materials may be accepted in limited, permissible quantities.
For account holders, we can make special arrangements when urgent assistance is required to move a dangerous goods load. Please send us the item’s Material Safety Data Sheet (MSDS) so our team can review and confirm whether we are able to assist.
Freight Innovations
How can we help?
Track your existing shipment, get a quote or ask Maya
our chat assistant a question
Track
Shipment
Check in on the status of your shipment with up to date information
Start
Tracking
Now!
Request a
Quote
Get pricing and options for shipping your next parcel locally or abroad
Lets Get
Your Quote
Started!
Freight Guard
Fast, Reliable Claims Processing – Guaranteed!
Experience seamless digital submissions with no excess and a swift 7-day assessment.