COD Services
Important Information
Please take note of the below information
Packing
As mentioned through all the services, the handing and shifting in trucks or cargo holds will damage goods that are not securely packaged. Bubble wrap and cardboard alone do not always offer sufficient protection and our team can advise on an alternative crating method.
Waybill
When in doubt, put more information on the waybill! A concise and accurate waybill will reduce any room for error or misinterpretation along the way, please include as much information, especially addresses info, as possible. You will either be emailed a waybill by us prior to collection, or our driver will bring a blank waybill when they collect based on your request.
If the driver brings a blank waybill with him during collection, complete it on the spot and give it back to him. He will put it in a watertight seal on the outside of the consignment.
Notifications & Tracking
You can track your domestic and international shipment via the tracking links on our home page or have them emailed and SMSed to you by requesting during your quote request or using the online quote portal and entering the details.
Alternatively, all tracking queries can be sent to
tracking@freight-innovations.co.za where an operator from the tracking department will assist you.
Alternatively, please see our FAQs for everything else that is important.
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