Business Services
Reporting
Integrated Systems for Seamless Service
Customer Reporting
Transparent Data and Insightful Analysis
At Freight Innovations, we believe that accurate reporting and actionable insights are essential for effective logistics management. Our Customer Reporting tools provide a clear view of your performance across all shipment and collection activities — helping you make informed decisions, identify trends, and improve efficiency.
Data Delivery and Format Options
Customers can receive detailed Excel-based sheets at various intervals throughout the month or as a comprehensive month-end summary once all invoices are closed. These reports are ideal for internal analysis and performance tracking, providing easy access to key logistics data in a familiar format.
Performance Analytics and Dashboards
We also provide graphical and analytical reports for various departments within your business including logistics, and finance.
Customers can choose who receives these reports and customise them according to their business needs.
At month-end, once invoicing is finalised, reports include:
- Delivery performance (on-time vs. out-of-SLA shipments)
- Destination breakdowns and top delivery recipients
- Delivery failure reasons and recurring issue patterns
These insights help both Freight Innovations and our customers identify problem areas, address recurring challenges, and improve overall service performance.
Collection Reports
Our Collection Report analyses all collections for the month — including late or missed pickups providing valuable insight for customers with reverse logistics or frequent inbound stock movements.
We understand that many businesses rely not only on timely deliveries but also on efficient collections, and this report provides the visibility needed to ensure both functions operate smoothly.
Finance and Claims Reporting
To support your finance team, our monthly reports include:
- Damages and claims logged
- Credit notes issued
- Average resolution times
By tracking these key metrics, we help reduce administrative workload and maintain service quality across all financial interactions.
Ticket and Email Handling Reports
Our final reporting component focuses on ticket and email handling performance.
All customer queries are managed under strict SLAs, and this report provides full transparency into our communication efficiency — showing:
- The total number of emails or tickets submitted
- The average first-response time
- The average resolution time
We want our customers to focus on running their business, not on following up for updates. These metrics demonstrate our commitment to proactive communication, accountability, and continuous improvement.
The Freight Innovations Difference
Our reports go beyond numbers — they provide clarity, accountability, and actionable insights.
By combining detailed data, automated analytics, and transparent service metrics, Freight Innovations gives you the tools to manage your logistics network with confidence, efficiency, and control.
Freight Innovations
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