Call us on: +27(0)861 77 79 13
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Have a question? have a look at our FAQs for help. If you can’t find the answer to your question, contact us and we will be happy to help.
We provide an all-encompassing array of services specifically tailored to either customers or once-off cash clients. The services do differ and unfortunately, certain services are not available to cash clients but these are generally specifically related to services that we do not offer.
There are several ways that you can book your collection depending on whether you have an account or not. Account-holders can either email or book online via the portal; whereas cash clients who do not have an account number will need to use our cash portal and book via the online system only.
Unfortunately, our tail lift trucks do not go into residential areas due to their size; we also do not have these trucks in all the regions. If for any reason we do not have a tail lift truck in your area; or we can’t send it to your location, then you can collect the item from your nearest depot. If the pallet consists of smaller boxes it can be off-loaded individually.
We do, please see our completed list here – View Prohibited Goods
Our collections close at 13:00 for central regions and 12:00 for regional and outlying areas on the same day. When using our COD portal this will also be confirmed at the time of processing your order.
The cost is based on the greater volume and the weight; please see our calculator for assistance.
Please see our box, pallet, and crate guides.
To cancel a booking request, please call our service desk on 0861 777 913.
These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time, depending on the destination.
No drivers have packaging material with them; nor can they take it with them on a specific day. It is advisable to contact your local packaging supplier and contact us once your goods are securely packaged.
Exact weight and dimensions are necessary to ensure a speedy delivery. If this information is not accurate, your parcel could be delayed in transit, as the difference in cost will then be requested, and a possible additional service fee may be applied before the parcel’s journey can continue. View our guide to calculate the volumetric weight.
Due to safety and security reasons, none of our drivers or the drivers are permitted to accept cash at a delivery.
See Dangerous Goods for a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.
No, you don’t need an account with us to be able to use our services; however cash clients are required to use or COD portal to get a quote, pay, and send their package.
No, we are unable to deliver to PO boxes. A complete address along with contact details is required for us to effectively action a delivery. We have multiple depots across the country through our network; contact us to find out where your closest depot is.
Freight Innovations provides an all-encompassing array of services, explore our dynamic website for answers and if you still have any questions, feel free to contact us.
No account or registration is necessary. You can book online by registering in our online tool in the Client Portal, email or call us.
Due to the unique nature of all packages and their destination, this requires us to quote you for all our services. Contact our service desk and request pricing, email or register on our client portal for pricing.
Please refer to the Global compliance section for more details on how to handle customs and find out more about export control. You can also visit the how to pack section for tips on how to pack your goods in the most efficient way.
No, you don’t need an account with us to use our services. We do ask that you register on our client portal to assist us to be able to help you sooner, should you use our service on a more regular basis. We have several payment methods including EFT and Cape Consumers.
Currently, we don’t do any credit card transactions on the internet and will not request any credit card related info via our website. We are working to allow this service in the future.
Our call centre will assist and advise you as far as possible, it is important to supply us with the most accurate information. Please confirm that you have the correct information from the recipient of the package to ensure no delays.
To cancel a booking request please call our service desk on 0861 777 913.
1) Via EFT FNB Cheque Account Freight Innovations (PTY)Ltd Account Number 62341047232 Branch Code 201410
2) By credit card Contact the call centre to arrange payment with this method
3) Cape Consumers card Contact the call centre to arrange payment with this method
These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time depending on the destination.
Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel’s journey can continue. View our guide to calculate volumetric weight.
Certain dangerous goods are not permitted and you can visit our dangerous goods link to view what we will not accept. Some goods will be permitted under special circumstances.
Freight Innovations ships to most destinations both nationally and internationally, if we are not able to delivery to a specific address due to an anomaly, we will advise you prior to dispatch.
No. Freight Innovations is unable to deliver to PO boxes. A full street address is required. Please contact the call centre to find out what our closest depot is to your required destination.
Our service allows our clients to effectively run their business from a desk while Freight Innovations takes care of distribution. We can collect from any point in South Africa and deliver to any centre, providing a proof of delivery for every consignment.
Freight Innovations utilise strategic partners who are route specialists, maximising the fastest delivery at the best price.
We provide an I.T. freight management package that facilitates every accounting requirement and allows customers to check and manage statements, invoices, waybills and costs at any given time.
Freight Innovations unique and innovative business formula ensures that delivery service levels are efficiently maximised as well as cost efficacy.
