Booking
Freight Innovations provides an all-encompassing array of services, explore our dynamic website for answers and if you still have any questions, feel free to contact us.
No account or registration is necessary. You can book online by registering in our online tool in the Client Portal, email or call us.
Due to the unique nature of all packages and their destination, this requires us to quote you for all our services. Contact our service desk and request pricing, email or register on our client portal for pricing.
Please refer to the Global compliance section for more details on how to handle customs and find out more about export control. You can also visit the how to pack section for tips on how to pack your goods in the most efficient way.
No, you don't need an account with us to use our services. We do ask that you register on our client portal to assist us to be able to help you sooner, should you use our service on a more regular basis. We have several payment methods including EFT and Cape Consumers.
Currently, we don't do any credit card transactions on the internet and will not request any credit card related info via our website. We are working to allow this service in the future.
We will always contact you to arrange a time to collect your package based on your location. Collections after business hours are available at a surcharge to be discussed with the call centre.
Our call centre will assist and advise you as far as possible, it is important to supply us with the most accurate information. Please confirm that you have the correct information from the recipient of the package to ensure no delays.
To cancel a booking request please call our service desk on 0861 777 913.
1) Via EFT
FNB Cheque Account
Freight Innovations (PTY)Ltd
Account Number 62341047232
Branch Code 201410
2) By credit card
Contact the call centre to arrange payment with this method
3) Cape Consumers card
Contact the call centre to arrange payment with this method
Restrictions
These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time depending on the destination.
Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel’s journey can continue. View our guide to calculate volumetric weight.
See Dangerous Goods for a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.
Certain dangerous goods are not permitted and you can visit our dangerous goods link to view what we will not accept. Some goods will be permitted under special circumstances.
Destinations
Freight Innovations ships to most destinations both nationally and internationally, if we are not able to delivery to a specific address due to an anomaly, we will advise you prior to dispatch.
No. Freight Innovations is unable to deliver to PO boxes. A full street address is required. Please contact the call centre to find out what our closest depot is to your required destination.