Business - Road Freight Services
Road Freight
Reliable, predictable, proven road transit solutions
Our Road Freight service operates on a strict, scheduled network, providing a reliable, efficient, and predictable transport solution for domestic shipments, including urgent and time-sensitive cargo.
Every consignment is monitored in real time by our dedicated Tracking Department, ensuring full visibility from collection to delivery. Our proactive approach allows us to identify and resolve potential delays before they occur, maintaining the consistency and dependability our clients rely on.
With nationwide coverage and partnerships across a trusted network of logistics providers, we offer a seamless delivery experience designed to meet the needs of both business and consumer shipments, regardless of size or destination.
For customers with regular or predictable freight, we maximise savings through our bulk-buying power and partnerships with a trusted network of strategic transport providers. The result is world-class reliability and service excellence at a competitive rate.
Fleet Monitoring and Reliability
All our trucks are continuously monitored through 24-hour manned control rooms, providing live tracking and immediate response capabilities. This ensures every vehicle remains on schedule and that any deviation is quickly addressed.
Our fleet undergoes rigorous and strictly scheduled maintenance routines, keeping downtime and mechanical issues to an absolute minimum. These measures guarantee that delays are rare, and shipments are completed as planned — safely, reliably, and on time.
Frequently Asked Questions
Why is proper packaging important?
During transit, all cargo is subject to natural movement within the vehicle. As the truck drives, brakes, or turns, goods may shift slightly causing boxes to rub against one another or against other freight. This movement is an unavoidable part of road transportation, even when the load is properly secured and handled with care.
If items are not packaged appropriately, this shifting can result in damage such as:
- Boxes collapsing or tearing open
- Fragile items cracking or breaking
- Surfaces becoming scratched or scuffed
For this reason, it is the sender’s responsibility to ensure that all goods are packaged securely with suitable materials, strong boxes, and adequate internal cushioning. Proper packaging helps safeguard your shipment from the normal vibrations and movements experienced during transport.
Please note that damage arising from insufficient or improper packaging is not always considered negligence on our part, as it results from the natural dynamics of transit rather than mishandling.
When booking a dedicated load, what should I consider ?
When booking a dedicated vehicle, please take the following into account:
- Access and location: Confirm that both collection and delivery sites can accommodate the vehicle size — for example, a superlink or 8-ton truck.
- Loading and offloading: Ensure labour and mechanical equipment (such as forklifts or cranes) are ready and available at both ends.
- Standing times: Standard loading and offloading time is 3 hours, depending on the vehicle configuration.
- Delays: If loading or offloading is delayed, operations may need to continue after hours.
- Cancellations: Failing to cancel a truck in time will result in a financial penalty.
Do you transport dangerous and/or hazardous goods?
No, our network does not permit the transport of dangerous or hazardous goods. However, certain items such as paint and similar materials may be accepted in limited, permissible quantities.
For account holders, we can make special arrangements when urgent assistance is required to move a dangerous goods load. Please send us the item’s Material Safety Data Sheet (MSDS) so our team can review and confirm whether we are able to assist.
Domestic Transit Times
The transit times below are based on a door-to-door service. Allow an additional 24 hours for deliveries going to Regional Towns. It is always advisable to contact our call centre for any destination that you are uncertain of, as the more remote towns are serviced less often.
“Transit time is a guide only and times may vary due to constraints or circumstances beyond our control.”
Packing
It is always important to pack your consignment properly; with road freight its especially important to be accurate with the size and weight of your package because space can be limited on these vehicles. If your package is bigger or heavier than anticipated, you might experience delays in shipment or increased costs.
When in doubt, use more bubble wrap! Your packaging needs to withstand the transit conditions which can be quite rough despite our best efforts. Fragile and right side up stickers are suggested and can be requested at no additional charge. Use a box or container that can be stacked. The outer packaging should be solid enough with enough inner support, depending on the product that is being couriered.
If an inventory list should accompany the package, it must be attached to the box in a watertight seal or be placed inside.
Waybills
When in doubt, put more information on the waybill! A concise and accurate waybill will reduce any room for error or misinterpretation along the way, please include as much information, especially addresses info, as possible. You will either be emailed a waybill by us prior to collection, or our driver will bring a blank waybill when they collect. It is important to confirm which method will be used with one of our consultants to avoid delays.
If you receive a waybill prior to collection, please print it out, complete it as far as possible, and hand it to the driver on collection. He will attach it in a watertight seal to the outside of your consignment.
If the driver brings a blank waybill with him during collection, complete it on the spot and give it back to him. He will put it in a watertight seal on the outside of the consignment.
If the packing slip needs to be returned to the sender, this must be clearly marked on the waybill and it can be included in the seal.
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