We provide an all-encompassing array of services specifically tailored to either customers or once-off cash clients. The services do differ and unfortunately, certain services are not available to cash clients but these are generally specifically related to services that we do not offer.

There is cargo that Freight Innovations does not transport but general cargo that is safe for transport and not valued at more than R10 000 which is securely packaged can be dispatched. The onus is on the sender to pack properly and ensure that details provided are accurate. See the list for cargo that is not accepted, this is not limited and includes any cargo that is legally or otherwise not suited for transportation. All business is conducted in terms of our standard trading conditions which are available on the website.

In order to book a collection, follow the steps on the home page.Firstly, request a quotation,then proceed to process the collection and make payment via Payfast.

Charges are based on whichever is the greater, volume or size and actual weight and according to the service required. Please see our calculator for assistance. (Build calculator inside of Question)(https://freight-innovations.co.za/calculator/)

Our collections close at 12:00 for central towns and 12:00 for regional and outlying areas for same day collections. Due to constraints, collection time is not guaranteed. Collections booked after these times are automatically scheduled for the next day.

The drivers generally start with their deliveries and collections in the afternoon, certain routes and regional collections are based on specifics and freight volumes for the day. It is for this reason,we request that a collection window of one working day, urgent collections or deliveries are not guaranteed and Freight Innovations will not be held liable for any delays caused by circumstances beyond our control.

As routes are planned in advance based on regular, predetermined collections and deliveries, we require additional time to slot adhoc collections into the schedule. It is for this reason that we request that the package is left at a location where someone will be available to present it to the driver when he arrives based on the collection day if possible.

These services are not available on weekends and public holidays, all collections need to be scheduled on working days.

1) If the driver wasn’t able to collect due to size constraints, the collections department will be in contact with you to reschdue with a suitable vehicle. 2) Should the shipment not meet the packaging standards, we would require it to be repackaged so that the driver may return and collect the order. 3) If the goods are prohibited, the accounts department will follow the refund procedure according to the refund policy.

Please complete any special collection requirements in the collections requirements field. Whilst this is not guaranteed, we will attempt to assist.