It is always important to pack your consignment properly; with road freight its especially important to be accurate with the size and weight of your package because space can be limited on these vehicles. If your package is bigger or heavier than anticipated, you might experience delays in shipment or increased costs.
When in doubt, use more bubble wrap! Your packaging needs to withstand the transit conditions which can be quite rough despite our best efforts. Fragile and right side up stickers are suggested and can be requested at no additional charge. Use a box or container that can be stacked. The outer packaging should be solid enough with enough inner support, depending on the product that is being couriered.
If an inventory list should accompany the package, it must be attached to the box in a watertight seal or be placed inside.
When in doubt, put more information on the waybill! A concise and accurate waybill will reduce any room for error or misinterpretation along the way, please include as much information, especially addresses info, as possible. You will either be emailed a waybill by us prior to collection, or our driver will bring a blank waybill when they collect. It is important to confirm which method will be used with one of our consultants to avoid delays.
If you receive a waybill prior to collection, please print it out, complete it as far as possible, and hand it to the driver on collection. He will attach it in a watertight seal to the outside of your consignment.
If the driver brings a blank waybill with him during collection, complete it on the spot and give it back to him. He will put it in a watertight seal on the outside of the consignment.
If the packing slip needs to be returned to the sender, this must be clearly marked on the waybill and it can be included in the seal.
Unfortunately, our tail lift trucks do not go into residential areas due to their size; we also do not have these trucks in all the regions. If for any reason we do not have a tail lift truck in your area; or we can’t send it to your location, then you can collect the item from your nearest depot. If the pallet consists of smaller boxes it can be off-loaded individually.
Exact weight and dimensions are necessary to ensure a speedy delivery. If this information is not accurate, your parcel could be delayed in transit, as the difference in cost will then be requested, and a possible additional service fee may be applied before the parcel’s journey can continue. View our guide to calculate the volumetric weight.
These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time depending on the destination. Ensure that the correct loading facilities are available when we collect.
Our service allows our clients to effectively run their business from a desk while Freight Innovations takes care of distribution. We can collect from any point in South Africa and deliver to any centre, providing a proof of delivery for every consignment.
Freight Innovations utilise strategic partners who are route specialists, maximising the fastest delivery at the best price.
We provide an I.T. freight management package that facilitates every accounting requirement and allows customers to check and manage statements, invoices, waybills and costs at any given time.
Freight Innovations unique and innovative business formula ensures that delivery service levels are efficiently maximised as well as cost efficacy.