Our cut off for collections is 13:00 for collection on the same day so planning the collection and delivery ahead of time is advised.
Unfortunately, the driver is unable to wait as he has a strict schedule, and any delay will have a domino effect. If there is a valid reason which requires the collection to be rescheduled, contact the call center as soon as possible to make the necessary arrangements.
Please see our list of prohibited items.
No drivers have packaging material with them; nor can they take it with them on a specific day. It is advisable to contact your local packaging supplier and contact us once your goods are securely packaged.
We provide an all-encompassing array of services specifically tailored to either customers or once-off cash clients. The services do differ and unfortunately, certain services are not available to cash clients but these are generally specifically related to services that we do not offer.
Freight Innovations air freights to all major centers in South Africa, regional and remote areas will take an additional transit day.
This is dependent on the service and destination, contact the call center for advice. Overnight road freight is an option for large items between Cape Town and Johannesburg. Ensure that the airlines will accept your shipment and that it is not hazardous.
If the cargo is being sent by overnight road freight or airfreight, it must be packed securely to withstand the transit conditions and extra handling that occurs. The box (boxes) must have identifiable stickers on it with the waybill reference number to ensure safe delivery.
Fragile and right side up stickers are suggested and can be requested from the call centre at no additional charge. The consignment should be well protected as the cargo is stacked. The outer packaging should be solid enough with enough inner support, depending on the product that is being couriered.
If an inventory list should accompany the package, it must be attached to the box or be placed inside. If required, it can be attached to the waybill. If the packing slip needs to be returned to the sender, this must be clearly marked on the waybill and the customer services consultant should be notified. See our packing guide for more information.Unfortunately, the driver is unable to wait as he has a strict schedule and any delay will have a domino effect. If there is a valid reason which requires the collection to be rescheduled, contact the call center as soon as possible to make the necessary arrangements.