Freight Innovations are constantly striving for efficiency leading to the digital submission of claims. All the required information can be found on this page, any queries can be submitted to Please see the terms and conditions for more information and note that only claims submitted online will be processed.

This guarantee provides our customers with protection against goods getting damaged or lost on the rare occasions that this happens and further demonstrates our commitment to you, our valued customer. In line with our philosophy of providing a swift reliable service, claims are assessed within a targeted 7-day time frame and all claims are paid up to R3000.00 of the cost price of the goods claimed, without any excess being applied.

Feel free to contact your Sales Representative should you require additional information on this or any of our other services.

Terms & Conditions

User Manual

Training Video


Please visit our domestic transit times table for more information regarding your specific route, or alternatively contact our call centre.

These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time depending on the destination. Ensure that the correct loading facilities are available when we collect.

Freight Innovations collects and delivers to any destination in South Africa. If there is a remote area it may be subject to a surcharge. If you are unsure please contact the call center.

No, you do not need an account with us to use our services. We do ask that you register on our client portal to assist us to help you faster should you use our service on a more regular basis. We have several payment methods including EFT, Credit Card and Cape Consumers.