You have a business to run and there is no reason why you should add “cross-border customs expert” to your resume. Let us handle everything from securing the best logistics partner to navigating the tricky customs clearance landscape on your behalf.

We offer an end-to-end customs clearance service which allows you to focus on your business while we focus on the logistics of it all.

Customs Classification of Goods

To classify products, customs define goods using a standardised numbering system describing a product’s make and use. This is referred to as the Customs and Excise Tariff. Import/export clearance use this system to determine the appropriate duty and tax rates as well as any additional documents required.

Required Paperwork

We will tell you upfront what is needed. The paperwork and documents that you provide are used at customs clearance points throughout your shipment’s journey. To avoid delays and/or fines, it goes without saying that the quality of the paperwork you give us upfront informs the success of the overall consignment.

A commercial invoice must accompany international shipments. Depending on the goods and destination additional documents may be required, such as a Certificate of Origin, ATR or EUR1. You may also require a licence if you are shipping restricted goods as covered by import or export regulations.

Duties and Taxes

We will help you calculate what you owe before you go. Anyone importing goods to any country is required to pay customs/ import duty based on the value of said goods. The amount differs from country to country. These duties and taxes must be paid before customs will release the goods for delivery.


Freight Innovations air freights to all major centers in South Africa, regional and remote areas will take an additional transit day.

This is dependent on the service and destination, contact the call center for advice. Overnight road freight is an option for large items between Cape Town and Johannesburg. Ensure that the airlines will accept your shipment and that it is not hazardous.



Freight Innovations offers a comprehensive national distribution service which encompasses every facet of logistical requirements. Our highly qualified and competent staff are able to assist in the distribution process to effectively complete the supply chain from point of origin to the consumer.

Our service allows our clients to effectively run their business from a desk while Freight Innovations takes care of distribution. We can collect from any point in South Africa and deliver to any centre, providing a proof of delivery for every consignment.

Freight Innovations utilise strategic partners who are route specialists, maximising the fastest delivery at the best price.

We provide an I.T. freight management package that facilitates every accounting requirement and allows customers to check and manage statements, invoices, waybills and costs at any given time.

Freight Innovations unique and innovative business formula ensures that delivery service levels are efficiently maximised as well as cost efficacy.