Our express road service only operates between Johannesburg/Pretoria and Cape Town and is a next day delivery before 17:00 but does not operate on a Friday evening or the day prior to a public holiday. It is more cost effective than airfreight but is subject to delays along the N1 and this should be considered when choosing your service.
Regional towns are an additional day and this the preferred method when you need to ship to regional towns within 48hrs between Johannesburg/Pretoria and Cape Town.
See our Online portal section under IT infrastructure for info on how our online capabilities can assist you and your team.
It is always important to pack your consignment properly; with overnight road freight its especially important to be accurate with the size and weight of your package because space is limited on these vehicles. If your package is bigger or heavier than anticipated, it might not make it onto our overnight sprinters.
When in doubt, use more bubble wrap! Your packaging needs to withstand the transit conditions which can be quite rough despite our best efforts. Fragile and right side up stickers are suggested and can be requested at no additional charge. Use a box or container that can be stacked. The outer packaging should be solid enough with enough inner support, depending on the product that is being couriered.
If an inventory list should accompany the package, it must be attached to the box in a watertight seal or be placed inside.
When in doubt, put more information on the waybill! A concise and accurate waybill will reduce any room for error or misinterpretation along the way, please include as much information, especially addresses info, as possible. You will either be emailed a waybill by us prior to collection, or our driver will bring a blank waybill when they collect. It is important to confirm which method will be used with one of our consultants to avoid delays.
If you receive a waybill prior to collection, please print it out, complete it as far as possible, and hand it to the driver on collection. He will attach it in a watertight seal to the outside of your consignment.
If the driver brings a blank waybill with him during collection, complete it on the spot and give it back to him. He will put it in a watertight seal on the outside of the consignment.
If the packing slip needs to be returned to the sender, this must be clearly marked on the waybill and it can be included in the seal.
Our collections close at 13:00 for central regions and 12:00 for regional and outlying areas on the same day. When using our COD portal this will also be confirmed at the time of processing your order.
To cancel a booking request, please call our service desk on 0861 777 913.
There is a cut-off time that varies from area to area, as a rule of thumb, book your collection by 13:00. Otherwise contact the call center for assistance.
Unless otherwise specified, delivery should be delivered by 15:00 the following day.
Fragile and right side up stickers are suggested and can be requested from the Call Centre at no additional charge. The consignment should be well protected as the cargo is stacked and the outer packaging should be solid enough with enough inner support packaging, depending on the product that is being freighted.
If an inventory list should accompany the package, it must be attached to the box or be placed inside. If required, it can be attached to the waybill. If the packing slip needs to be returned to the sender, this must be clearly marked on the waybill and the customer services consultant should be notified.