All our clients have access to proven and tested courier portals, each system is integrated to our partners to ensure no delay in communication, tracking events and delivery documentation. We use two software systems as the requirements and integrations are unique on both sides.
This also ensure live tracking and PODS to our clients irrelevant of the destination or service. We have ensured that our training manuals are user friendly and guide users through the various steps to ensure a swift transition between packages. Even though the systems are separate they are again integrated to for one statement at month end.
Features available but not limited to:
Our dedicated customer service and operations department all make use of a state-of-the-art helpdesk system which ensures that no emails go unattended and that all communication to and from the customer is time stamped and monitored according to strict SLAs that are unique to each department and query type.
Exact weight and dimensions are necessary to ensure a speedy delivery. If this information is not accurate, your parcel could be delayed in transit, as the difference in cost will then be requested, and a possible additional service fee may be applied before the parcel’s journey can continue. View our guide to calculate the volumetric weight.
These greatly depend on the service that you would like to use. Our extensive network of vehicles will allow us to move any sized shipment. The only variable may be the transit time, depending on the destination.
There are three trailer options available, namely 6M, 12M and 15M. Each of these trailers have their own specifications. Send us a load sheet and we will advise accordingly.
Freight Innovations can deliver to any destination in South Africa, provided that accessibility by road is possible. There should also be appropriate docking facilities. Certain remote areas are more expensive as the cost of the return leg is also applicable.
Our service allows our clients to effectively run their business from a desk while Freight Innovations takes care of distribution. We collect from any point in South Africa and deliver to any centre, providing proof of delivery for every consignment.
Freight Innovations utilise strategic partners, who are route specialists, maximising the fastest delivery at the best price. We provide an I.T. freight management package that facilitates every accounting requirement. It allows customers to check and manage statements, invoices, waybills and costs at any given time.