“Success is a journey achieved through innovation.”
Craig Burger and Russel Burger, at the tender age of 25 and 21 respectively, are already veterans in the industry. This is due to their exposure to the then Cape Couriers owned by their mother, Delia. Their combined efforts were to build a brand that would be unique in terms of the customer experience, with a swift service. Along with being expedited by a strong logistical back-up that meets the needs of clients in terms of immediacy.
A team of stalwarts, who had worked together for more than a decade, were seconded to be the customer services team. With an intimate knowledge of the industry, the business model was put into practice and the plans were put into action. Leo Nompiyo, Andile Jack and Jack Stuurman were among the initial team including Delia. Later they were joined by Innocent Ndagurwa. This brought the total up to 20 servicing the Cape Town Call Centre and hundreds more indirectly through supplier networks.
The effort has not been in vain, the plans culminated in a successful company who specialise in delivering exceptionally well. The experience is real, as you are dealing with real people and real service.
There is no better, Freight Innovations offer speed, efficacy, competitive pricing and a logistical infrastructure. We offer a broad spectrum of services including domestic road, air, international courier and a cross-border road into Africa.
The formula to the successful concept is the ability to maintain a swift, personalised service in a highly competitive industry. The industry has become impersonalised by conglomerates, merging and expanding to synergise and cut costs. This is only achieved by sacrificing time and personalised service in the process. Monolithic call centres with queuing procedures are replicated by smaller companies. Call Centres are pressurised to create efficacy and in the process, the service levels are often not maintained.
This is where the expertise of the qualified Freight Innovations Team excels. In maintaining a personalised service and the best possible I.T. in real time, real service with real people. The skill set has not come to the team easily, with many decades of experience. The team continues to defy the odds and wow the loyal client base with superlative service.
Client's commitment to Freight Innovations, is expressed in loyal support which has culminated in the highly successful enterprise. Their support continues to impress and win accolades from customers, growing in great strides but walking a tightrope. This is a balancing act to maintain the winning formula with the ability to achieve in a niche market.
This dedication is able to obtain a return by means of customer loyalty and client retention. The service quality is the main focus of the company’s marketing strategy and philosophy which has permeated through the organisation.
The Freight Innovations business model has truly achieved the real experience in freight, innovating the industry, the journey continues.